Customer Support

We understand that unexpected situations arise. Should you need to reschedule your class, please notify us at least 2 weeks before the class start date. Please note that class change requests are subject to a service fee of USD $100. Follow the instructions below to request a class change:

Step 1:

Use our Program Finder to select the class you wish to enroll in. Please note the ECI-number of the selected class as you will require it in the next steps.

Step 2:

Complete the Class Change Request Form. You will be required to add the class ECI number from the Program Finder.

Step 3:

Once you submit the form, you will be directed to the payment page. Complete the payment using your preferred payment method.

Once payment is received, your request will be processed within 1-3 business days. You will receive a confirmation email.

100% attendance is mandatory for the Group Mentor sessions. If you've missed a session or a portion of it and need to make it up, please follow the below given instructions. Please note that class make up requests are subject to a USD 100 fee.

Step 1:

Use our Program Finder to select the Group Mentor Session you wish to enroll in. Please note the ECI-number of the selected class as you will require it in the next steps.

Step 2:

Complete the Make-Up Session Request Form. You will be required to add the class ECI number from the Program Finder.

Step 3:

Once you submit the form, you will be directed to the payment page. Complete the payment using your preferred payment method.

Once payment is received, your request will be processed within 1-3 business days. You will receive a confirmation email. 

You have the option to purchase additional oral assessments. Upon receipt of your payment, you will be provided with detailed instructions on how to proceed with booking your additional oral assessment within 1-3 business days.

We strongly recommend that you connect with the enrollment advisor for your specific region.

We understand that completing all program requirements within the allotted time can be challenging. To accommodate your needs, we offer the option to purchase a six-month program extension. This extension will provide you with additional time to fulfill any pending requirements of your program.

Please note that learners are eligible to purchase a maximum of two program extensions. If you require an additional extension beyond the two extensions, please reach out to us directly. Our team will be happy to discuss your specific situation and explore potential solutions.

• Level 1 = Essentials + Level 1 Mentor Bundle
  Completion Timeline: 18 months from the first session of the Essentials course 
• Level 2 = Essentials + Advanced + Level 2 Mentor Bundle
  Completion Timeline: 24 months from the first session of the Essentials course 
• Team Coaching Certification = High-Performance Team Coaching + Advanced Team Coaching + 5 Hours of Team Coaching Supervision 
  Completion Timeline: 12 months from the first session of High-Performance Team Coaching

• For Level 1 and Level 2 Programs, a minimum attendance of 70% is necessary. Falling below this requirement might lead to course repetition. 
• 100% attendance is obligatory for Group Mentor sessions within the Mentor Bundle. If any are missed, a makeup class is needed, with a service fee applicable.
• Specialty courses mandate a minimum of 70% attendance
  
  

• • Kindly get in touch with us upon fulfilling all the program requirements. Once we receive your request, the completion certificate will be issued within three weeks. 

  Requesting an Additional Certificate Copy: If you've already received your program completion certificate and require an extra copy, kindly use the provided link to make the payment. Once the payment is received, the additional certificate will be sent to you via email within a week. 

 

You will receive access to the Erickson Online Academy and your course materials approximately 5-7 days before your class begins. For your initial class, you'll be sent an email containing your Academy login details. For subsequent courses, your course invitation will be sent through your Erickson Online Academy account 5-7 days before each class. For those enrolled in the online coaching program, it's important to complete mandatory prep work within the Academy before each live online session. 

You have the option to purchase additional oral assessments. Upon receipt of your payment, you will be provided with detailed instructions on how to proceed with booking your additional oral assessment within 1-3 business days.

Information for scheduling your 1:1 mentor sessions is provided to you on Erickson Online Academy. We encourage you to log in, navigate to your Mentor Bundle course and locate information under Module pages. 

Your access to the live session videos will extend for 90 days after your last session. Additionally, you will retain access to all other course materials until your program end date. 

You can share your feedback by using the 'Feedback Form' provided after the completion of each module/course. We value your input, as it helps us enhance the learning experience for all learners. 

• You are entitled to a full refund, minus the service fee and non-refundable application fee, within the first 3 live sessions of an online program/course and/ or within the 1st day of the onsite program/course. 
• If you wish to withdraw from a program/course, you must notify customer service in writing (email) within the prescribed time period. Tuition fees will be non-refundable beyond the above-mentioned grace period.